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From all the team at EmuWing we wish you all the best during these difficult times. Stay safe.

Shipping Policy

Thank you for visiting and shopping at EmuWing. Following are the terms and conditions that constitute our Shipping Policy.

DOMESTIC SHIPPING POLICY

–  SHIPPING PROCESSING TIME

All orders are processed within 28 business days. Orders are not shipped or delivered on weekends or holidays.

– SHIPPING RATES & ESTIMATED DELIVERY TIMES

Shipping charges for your order will be calculated and displayed at checkout.

Rural areas may take longer.

 Shipping method Estimated delivery time Shipping cost
 Standard 7-28 business days Dependent on product
 Express 3-7 business days Dependent on product

Delivery delays can occasionally occur, you will be sent tracking details to monitor the shipping process.

Delivery is provided by Australia Post for smaller items and selected courier companies based on size of product and location.

– SHIPPING TO P.O. BOXES

EmuWing does not ship to P.O. Box addresses.

– SHIPPING CONFIRMATION & TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

– DAMAGES

Refer to our Terms and Conditions available on our website – Emuwing.com.au

Please save all packaging materials and damaged goods before filing a claim.

– RETURNS POLICY

Our Terms and Conditions provides detailed information about options and procedures for returning your order

INTERNATIONAL SHIPPING POLICY

We ship around the world through UPS for all our international deliveries and shipping costs vary depending on the zone, which is non-inclusive of custom and/or tax charges. These charges are unpredictable and are at the discretion of the customs in the destination country. If they do impose charges, the recipient will be contacted by the customs directly and we cannot get involved in the process nor be liable for any charges to the customer.

We do not ship to international armed forces, freight forwarders or international PO Boxes.

Please see below for a list of countries we ship to. Estimated International Delivery Time is 3 – 7 days excluding processing time. Shipping costs vary depending on box size and weight.

– Zone 1

New Zealand*#

– Zone 2

Fiji, Vietnam*#, Hong Kong SAR, China#, Indonesia*# , Macau SAR, China# , Malaysia*#, Philippines*#, Singapore#, Thailand*#

– Zone 3

China, Korea, South, Mainland (Excluding Southern China Mainland)*#, Japan*#, Taiwan, China*#

– Zone 4

American Samoa, Brunei*, Cook Islands, French Polynesia, Guam, India*, Kiribati,

Kosrae (Micronesia, Federated States of), Marshall Islands, Micronesia (Federated States of), Mongolia, New Caledonia, Northern Mariana Islands*, Palau, Papua New Guinea

Ponape (Micronesia, Federated States of) Rota (Northern Mariana Islands)*

Saipan (Northern Mariana Islands)*, Samoa, Solomon Islands, Tahiti (French Polynesia), Timor-Leste

Tinian (Northern Mariana Islands)*, Tonga, Truk (Micronesia, Federated States of), Tuvalu, Vanuatu

Wallis & Futuna Islands, Yap (Micronesia, Federated States of)

– Zone 5

Canada*, England (United Kingdom)*, Mexico*, Northern Ireland (United Kingdom)*, Puerto Rico*

Scotland (United Kingdom)*, United Kingdom*, United States*, Wales (United Kingdom)*

– Zone 6

Andorra, Belgium, Campione/ Lake Lugano (Italy)*, France*, Germany*, Guernsey (Channel Islands)

Heligoland (Germany)*, Ireland (Republic of), Italy*, Jersey (Channel Islands), Livigno (Italy)*

Luxembourg, Monaco (France)*, Netherlands (Holland)*, Poland*, San Marino, Vatican City (Italy)*

– Zone 7

Aland Island (Finland)*, Austria*, Azores (Portugal)*, Canary Islands (Spain)*, Ceuta (Spain)*

Denmark*, Finland*, Greece*, Liechtenstein*, Madeira (Portugal)*, Melilla (Spain)*

Mount Athos (Greece)*, Norway*, Portugal*, South Africa*, Spain*, Sweden*, Switzerland*

– Zone 8

Anguilla, Antigua and Barbuda, Argentina*, Aruba, Bahamas*, Bahrain, Bangladesh, Barbados

Bermuda, Bhutan, Bolivia, Bonaire-St. Eustatius-Saba, Brazil*, British Virgin Islands, Bulgaria

Cayman Islands, Chile*, Colombia*, Costa Rica*, Croatia*, Curacao Czech Republic*, Ecuador*

El Salvador*, Faroe Islands, French Guiana, Gibraltar, Grenada, Guadeloupe*, Hungary, Jamaica*

Martinique, Montserrat, Pakistan*, Paraguay, Peru*, Romania, Russia*, Slovakia,  Sri Lanka*

St. Barthelemy, St. Christopher (St. Kitts), St. Croix (U.S. Virgin Islands), St. John (U.S. Virgin Islands)

St. Kitts and Nevis, St. Lucia, St. Maarten, St. Martin, St. Thomas (U.S. Virgin Islands)

Tortola (British Virgin Islands), Trinidad & Tobago*, Turkey, Turkmenistan, Turks & Caicos Islands

U.S. Virgin Islands, United Arab Emirates, Uruguay, Venezuela*, Virgin Gorda (British Virgin Islands)

– Zone 9

Afghanistan, Albania, Algeria, Angola, Armenia, Azerbaijan, Belarus/ Byelorussia*, Belize, Benin

Bosnia and Herzegovina, Botswana, Buesingen (Germany)*, Burkina Faso, Burundi, Cambodia*,

Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo (Brazzaville,)

Congo (Democratic Republic of), Cote d’Ivoire (Ivory Coast), Cyprus, Djibouti, Dominica,

Dominican Republic*, Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Gabon, Gambia,

Georgia*, Ghana, Greenland, Guatemala*, Guinea, Guinea-Bissau, Guyana*, Haiti*, Honduras*, Iceland, Iraq, Israel, Jordan, Kazakhstan*, Kenya, Kirghizia (Kyrgyzstan), Kosovo, Kuwait, Laos,

Latvia, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Lithuania, Macedonia (FYROM),

Madagascar, Malawi, Maldives, Mali, Malta, Mauritania, Mauritius, Mayotte, Moldova*, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nepal*, Nicaragua, Niger, Nigeria*,

Oman, Panama*, Qatar, Reunion Island, Rwanda, Saudi Arabia, Senegal, Serbia, Seychelles,

Sierra Leone, Slovenia, St. Vincent & the Grenadines, Suriname, Swaziland,

Tanzania (United Republic of) ,Togo, Tunisia, Uganda, Ukraine*, Union Islands (St. Vincent & the Grenadines), Uzbekistan, Yemen (Republic of), Zambia, Zimbabwe

– Zone 10

Southern China Mainland+*#

Please contact us at info@emuwing.com.au if your Country is not listed.

– INTERNATIONAL PAYMENTS

International orders via https://www.EmuWing.com.au are charged in Australian dollars (AUD). The exchange rate at the time of purchase is determined by international credit-card providers or banks, who may add an additional processing or administration charge. The international credit-card holder is liable for this.

These delivery time frames exclude the processing of your order by our warehouse team. The estimated delivery time is the time for our delivery partners to get your order to you. Occasionally your order may take longer to be delivered. Please list any specific instructions for delivery when placing your order online. 

– CUSTOMS DUTIES & TAXES

Customs duties & taxes may be payable in your Country. Please contact your local Customs/Border Security to find out more.

* Extended Area Surcharge or Remote Area Surcharge may be applicable to specific points within this country. For more details, please visit ups.com® or contact our Customer Service Representatives at 131 UPS (131 877).

# UPS Worldwide Expedited is a guaranteed service in this country/ territory for import/export.

Note: Future Changes – Rates, charges, service explanation and services are subject to change without prior notice.